LifeWay Return Policy

You may return a product if it does not meet your expectations, has a manufacturing defect, was damaged during shipping, or was incorrectly sent to you. Any returned product must be currently in print and in salable condition.

Returning an item purchased from a LifeWay Christian Store:

  • Returns must be completed within 30 days of purchase and must be accompanied by an original store receipt (See Special Return Terms below).
  • If in-store purchase was charged to a LifeWay Church Account, return items may be processed at a LifeWay store or shipped to our Returns Department (address below).
  • If in-store purchase was made using a credit card, LifeWay gift card, check, or cash, returns can be completed only at a LifeWay Christian Store. Find your nearest store
  • If in-store purchase was made during a closing store sale, ALL sales are final.

Returning an item purchased from LifeWay.com or Customer Service: 

  • Only products purchased from LifeWay may be returned. The returned merchandise must be in print and carried by LifeWay at the time of the return. Returns must be completed within 90 days of purchase and be accompanied by a receipt. (See Special Return Terms below).
  • Please use the Return Items form on the back of the packing slip that was included with your order.
  • If you do not have a packing slip, please complete this form and include it with your returned merchandise. Then pack your items securely and choose a return shipping method that allows for package tracking, such as UPS or insured Parcel Post and ship to our return address.

    Our returns address is:

    LifeWay Christian Resources
    Attn: Returns Department
    535 Maddox-Simpson Parkway
    Lebanon, TN 37090
 

Special Return Items:

  • Ongoing Curriculum
    • Unused ongoing curriculum must be postmarked for return before the 16th of the month for monthlies and the 16th of the second month of the quarter for quarterlies.
  • Vacation Bible School
    • Unused Vacation Bible School materials must be postmarked for return by August 24.
  • January Bible Studies
    • Unused January Bible studies must be postmarked for return by May 15 of the use year.
  • Short-Term Bible Studies
    • Returns of short-term Bible studies must be completed within 90 days of purchase.

Non-Returnable Items:

  • Opened CD, DVD, or kit/packs, except for VBS Sampler packs.
  • Electronic downloadable files. 
  • Made-to-order or custom products, such as an orchestration.


Other restrictions may apply. 

For questions on returns please call 1-800-458-2772 or e-mail customerservice@lifeway.com.