LifeWay Christian Stores FAQs

Our Customer Service Center can be reached at 1-800-458-2772, Monday - Friday; 7:30am-5:00pm, CDT

 

Store Closing Questions

Q: Is my store closing?
A: The decision to close stores has been a difficult one. After careful evaluation, all LifeWay Stores, except the Capitol View location at the Nashville corporate headquarters, has closed. LifeWay will continue to offer our full selection of resources on LifeWay.com and through our Customer Service Center (1-800-458-2772).

Q: Is LifeWay going out of business?
A: LifeWay is not going out of business. We will continue to offer our full selection of resources on LifeWay.com and through our Customer Service Center (1-800-458-2772). In addition to retail and e-commerce outlets for which we are commonly known, LifeWay also operates a robust and growing publishing, events, and church services business in which we will continue to invest and expand. 

Q: Why is LifeWay closing stores?
A:  LifeWay is taking steps to meet customer demand for digital shopping experiences and to expand our reach globally. LifeWay will continue to offer a broad selection of resources through LifeWay.com and the LifeWay Customer Service Center.

 

Bible Studies & Sunday School Curriculum

Q: Where will I get Bible Studies?
A: LifeWay Bible studies are available at LifeWay.com and through our Customer Service Center. We encourage you to preview our Bible studies online

Q: Will you sell Sunday School curriculum products from other publishers online and through Customer Service? 
A: Yes, products from select publishers including Union Gospel Press, David C. Cook, and others, will be available through LifeWay.com and our Customer Service Center.

 

Church Accounts

Q: Will I/my church be able to open billing accounts after the store closes?
A: If you would like to make a purchase and open a billing account for a church, call our Customer Service Center at 1-800-458-2772. They will assist you with the purchase and begin the process of establishing a billing account. 

Q: May I charge to my billing account on LifeWay.com or the Customer Service Center?
A: Yes, you do not need to do anything as your account will continue to work. On LifeWay.com, you will be prompted for your “LifeWay Account” details during the checkout process.

 

Discounts

Q: Can my Church Staff & Family discount be used online?
A: The Church Staff & Family discount is available online. You may sign up at Lifeway.com/churchstaffdiscount.

Q: Can my military/first responder discount be used online?  
A: The military/first responder discount is valid online. You may sign up at Lifeway.com/militarydiscount.

Q: I received a LifeWay coupon in the mail. Where can I redeem it?
A: Coupons will indicate if they are available for use online or through our Customer Service Center.

Q: My store manager used to give me bulk purchase deals on products. How will I get these in the future? Who do I call? Where do I go?
A:  Bulk discounts are currently available on select products at LifeWay.com and through the Customer Service Center.

 

Events

Q: I miss having small group studies in our store. Will studies continue online?
A: Yes, our online Bible studies are offered at various times through LifeWay.com. You can sign up on LifeWay.com for email updates to receive more information, and see what online Bible studies are available now at LifeWay.com/OnlineBibleStudies.

Q: Will LifeWay still be able to help organizations with event stores?
A: Due to the store closing process, LifeWay Stores will no longer be able to provide exhibit stores for local events.

 

Gift Cards

Q: Can I redeem gift cards at LifeWay.com?
A: Absolutely. Gift cards can be redeemed online and through our Customer Service Center.

Q: Can I redeem store credits at LifeWay.com?
A: Unfortunately, store credits may not be redeemed online.

Q: Can I redeem gift cards through Customer Service?
A: Yes, gift cards can be redeemed through our Customer Service Center and online.

 

LifeWay.com

Q: Do I get free shipping online?
A: We offer free shipping on books, Bibles, church supplies, and VBS orders over $50. Please visit us at LifeWay.com for special sale prices as well.

 

Pricing

Q: Will LifeWay.com price match other retailers?
A: We will continue to monitor competitors to ensure our pricing is competitive online and through our Customer Service Center, but we do not offer price matching on LifeWay.com.

 

Product Availability

Q: Where will I continue to purchase LifeWay products?
A: LifeWay products may be purchased at LifeWay.com and through our Customer Service Center. We are currently working to expand to new outlets and will announce new options for purchase as they become available.

 

Services

Q: Can I have Bibles imprinted if I purchase them online?   
A: Bible personalization and imprinting are available on purchases of select items ordered through our Customer Service Center. We are working to offer this service online in the future.

Q: Can I have Bibles imprinted that I purchased from another retailer?
A: Currently, we only provide imprint service for Bibles purchased through our Customer Service Center. We do not imprint Bibles purchased from another retailer at this time.

Q: Will you continue to offer Bible rebinding services online?
A: All Bible rebinding requests will be referred directly to the Norris Bookbinding Company, norris@norrisbookbinding.com.

Q: Will you continue to sell choir robes?
A: If you need to place a custom robe order, you may place it directly with Murphy Robes at www.murphyrobes.com

Q: Will you continue to offer rings from Bob Siemon?
A: We may offer this service on LifeWay.com in the future. At this time, please contact Bob Siemon directly at Bobsiemon.com.

 

Spanish

Q: Is LifeWay.com in Spanish?
A: Yes, when you visit LifeWay.com and select the Español link in the top right corner, you will be routed to a robust catalog of resources in Spanish, for all age groups.

 

Special Orders

Q: How can I order Sunday School and ongoing Bible study curriculum.
A: We will offer Sunday School and ongoing Bible study curriculum produced by LifeWay and other vendors at LifeWay.com and through our Customer Service Center at 1-800-458-2772.

 

Vacation Bible School (VBS)

Q: Where will I find LifeWay VBS in the future?
A: You can find the best selection and best prices for LifeWay VBS on LifeWay.com. And we are now offering FREE SHIPPING on LifeWay VBS orders of $50 or more when you purchase on LifeWay.com or through our Customer Service Center. Shop the Quick Order Form, or check out our Virtual Catalog.

Q: How do I stay informed about LifeWay VBS?
A: Thank you for your interest in LifeWay VBS. You can sign up for email updates at LifeWay.com/VBS and we'll keep you informed of all VBS related news.

Q: Will VBS products from other vendors be available online?
A: We do not offer VBS products from other publishers at LifeWay.com or through our Customer Service Center at this time.