Basic Principles of Conflict Management

Written by Joe Sherrer and Reggie Ogea

 

These principles are adapted from Doctor of Ministry Class lecture given by Dr. Joe Sherrer and Dr. Reggie Ogea during during a Doctor of Ministry Seminar at New Orleans Baptist Theological Seminary.

Seek Clarity

When facing any conflict in the church you should seek to clarify the issues.

 

• Try to evaluate it objectively - seek to view it from all angles.
   
• Focus on the presenting issue.
   
• Keep in mind that the primary problem is usually secondary (it was really something else).
   
• Establish clear lines of communication.
   
• Prioritize values in the midst of the conflict.
   
• Present accurate information (it is vital to have good meeting minutes).
   
• State a clear purpose and strategy from the beginning (say, “Let me remind us all why we are here”).

Develop Patience

Be patient with the process (Yogi Berra said, “It always takes longer that it takes”).

• Develop the power to wait before reacting to a volatile situation.
   
• Resist overreacting.
   
• Keep the door of opportunity open.
   
• Engage in controlled intervention (Learn to “call the shots” sometime).
   
• Invest your time wisely (make sure that the time you put into this is worth while)

Show Sensitivity

Reduce negativity while being honest about the situation.

• Be sensitive the other person’s pain.
   
• Keep the church in a future orientation.

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