|
Saturday, November 07, 2009 - 8:21:51 PM CST
Frequently Asked Questions
How do I find the course code(s) for a resource?
How do I request credit for a completed course?
May I use any browser to access the CGSP Report Request System?
How do I log in?
Will my reports be secure?
How do I change my PIN?
What if I forget my PIN or CGSP Logon ID?
Why does it take over 24 hours to receive completed reports?
What if I do not receive a notification message regarding completion of the report(s) I have requested?
Is my CompuServe address a valid Internet email address?
Can I request credit online?
Do I have to give my Social Security Number?
Will I receive a confirmation notice that my credit requests have been processed?
Do I need to enroll in the Christian Growth Study Plan?
If I need to make corrections on the Member List, can I do this through the Web site?
Why are some members missing from our Member List?
What edition of the Acrobat Reader do I need to download the reports?
What does this error message mean?
What is the Christian Growth Study Plan?
How do I find the course code(s) for a resource?
Click on Course Catalog. On the navigation tool, click on Resource Search. You can select your resource title in the drop down box of resources or key in the title. Click on "search." A text box will appear that will provide you with the code(s) that relate to the resource.
Return to top
How do I request credit for a completed course?
Click on Request Credit. If you are requesting credit for an individual, use form 725. If you have a group that have used a course together, use form 775. If you use form 775, all of the participants must already have completed work in the CGSP system. Use for 725 for all first-time participants. Fill out the information then click on "Submit Form." It will be emailed to the CGSP staff.
Return to top
May I use any browser to access the CGSP Report Request System?
The CGSP Report Request System uses tables to display information. You must use a browser that supports HTML 3.2 tables such as Netscape Navigator 3.x and Microsoft Internet Explorer 3.x and higher. Also, the current versions of both CompuServe 3.0 and America Online 3.0 software work fine. The CompuServe 2.5 software has caused several problems for some users; therefore, we recommend at least CompuServe 2.6. Browsers in earlier versions of both CompuServe and AOL along with Mosaic do not support tables and will not work with the Dated Resources Online Order Form.
Return to top
How do I log in?
On the first page, enter your CGSP Logon ID. Then enter your CGSP PIN. If you do not know this information, contact the Christian Growth Study Plan office at 1-800-968-5519.
Return to top
Will my reports be secure?
Your Logon and PIN combination are unique. This ensures that anyone requesting information for your church/association/convention be required to have this unique Logon and PIN combination. Do not share this information with anyone. You may change your PIN number using the CGSP Report Request system.
Return to top
How do I change my PIN?
Logon to the CGSP Report Request system. Click on the Change PIN button.
Return to top
What if I forget my PIN or CGSP Logon ID?
Contact the Christian Growth Study Plan office at 1-800-968-5519.
Return to top
Why does it take over 24 hours to receive completed reports?
The 24-36 hour time frame estimate for report completion is the longest estimated time for report completion. In many cases, the reports may be completed sooner. In some cases, it may be possible that the report will be completed within a half an hour of your request. The amount of time it takes to complete a report depends primarily on the number of other report requests that have been made by everyone accessing the CGSP Report Request System.
Return to top
What if I do not receive a notification message regarding completion of the report(s) I have requested?
If it has been over 36 hours from the time you originally requested the report, and you have not received a report completion notification via email, it is likely that the report completion notification message was sent to an invalid email address. This happens when you have entered an incorrect email address on the Select Report screen of the CGSP Report Request System. Please request the report again, ensuring that the email address entered is valid. The email address entered on the Select Report screen is used to send the report completion notification message. If you do not receive the report completion notification after ensuring that a correct email address has been entered, contact the CGSP office at (615) 251-2525.
Return to top
Is my CompuServe address a valid Internet email address?
In order to ensure that your report confirmations can be successfully sent to your CompuServe mail box, proper Internet address formatting must be followed. For example, if your CompuServe account number was 12345,6789 the proper Internet email address would be:
12345.6789@compuserve.com
Notice that the comma between the first and second set of numbers has been replaced with a period.
Return to top
Can I request credit online?
Yes, you can request credit. You will find credit request forms in the online Christian Growth Study Plan Catalog.
Return to top
Do I have to give my Social Security Number?
No.
Return to top
Will I receive a confirmation notice that my credit requests have been processed?
If you send credit requests through email, we will reply that your request has arrived in our offices. If you mail your credit requests, you will not receive a confirmation due to the expense of the mailing. We receive an average of 500 credit requests a day! You may confirm the credit by viewing your transcript on the Christian Growth Study Plan Web site.
Return to top
Do I need to enroll in the Christian Growth Study Plan?
When you make your first credit request, you will be automatically enrolled in the system.
Return to top
If I need to make corrections on the Member List, can I do this through the Web site?
You can email these corrections to cgspnet@lifeway.com. Please include the Christian Growth Study Plan Personal Number for each person needing a correction. For clarity, provide the correct information and the incorrect information so that we can make the appropriate change.
Return to top
Why are some members missing from our Member List?
In July 1996, we transferred the Church Study Course records to the Christian Growth Study Plan data base. If a person had not earned a credit since October 1993, his or her Church Study Course record was archived. In addition, we only transferred work in progress. If a person had all completed work, his record did not transfer. Upon request, we will be glad to transfer a person’s archived record to the Christian Growth Study Plan.
Return to top
What edition of the Acrobat Reader do I need to download the reports?
Acrobat Reader 3.0 or later editions will download the reports. If you do not have the Acrobat Reader, click First Time User on our Web site for assistance.
Return to top
What does this error message mean?
It depends on which error message you have received. Please email us the exact error message (cgspnet@lifeway.com).
Return to top
What is the Christian Growth Study Plan?
The Christian Growth Study Plan is a systematic approach to leadership development and Christian Growth for churches and individuals to use in preparing believers to serve. For details, access the Christian Growth Study Plan catalog.
Return to top
| 